When it comes to customer support services, we guarantee to offer enough flexibility. Thus, we offer a refund policy if our clients are unsatisfied with the results and feel disappointed even after three revisions. We could use this option under the conditions outlined below.
Late delivery of the order
Being a leading academic service provider, we make sure our orders are delivered on time. It is why we encourage our clients to update our 24/7 customer support team in case of any delivery issue. As this happens rarely, we felt you are all free to know the reason beforehand. In case you still want to use the refund policy, then the following are conditions:
When you have crossed the deadline and think that assignment could not be submitted under any condition rendering it useless, you can ask for full repayment. Kindly note that the deadline which you indicated during the placement of the order will be considered only.
When you have received your order late, and your teacher deducts your marks due to this, we will refund a certain percentage. Kindly note that we will ask you for authentic evidence.
Poor quality of paper
When are known for our quality academic services and we have never encountered this issue; however, if it does happen and you think that the quality of your paper is not up to the mark, then you can request the refund under certain conditions:
- When there is 100 per cent plagiarism in your paper, kindly note that we will need a Turnitin report only. Additionally, we request our customers to inform us beforehand so that we get over this issue, but if you want a refund, we can adhere to authentic proof for this.
- When you think that the quality is not perfect, it’s ideal to note that we have a professional team that writes top quality and original papers. Additionally, we give complete revision to our customers so that they do not have to feel dissatisfied. If you do not want to use this option, we request you to prove that the paper is of poor quality and feel free to take your money back.
- Kindly note that the policy becomes applicable when you use the policy of revision.
- Once you file a request for a refund due to poor quality, our experts will analyze your paper, and if we find that your claim is genuine, we will gently return your money.
- It’s your responsibility as a customer to inform us about the issue of flaws beforehand. It is why we ask our clients to keenly check provided paper and immediately notify us regarding any issue.
To some extent, the technical issue is inevitable and might occur in the payment processing. In case you experience any of the following issues, then feel free to let us know.
- If you find that you have made the payment twice for the same order, you are free to contact us, and our customer support team will check on your claim, and if it’s eligible, we can refund the excess charges.
- It’s ideal to note that this kind of technical issue mainly occurs from payment companies, and that is why we request our clients to check and resolve the matter from the payment companies in case of any technical issue.
Cancellation is possible within 24 hours only.
For some reason, you may change your mind and need to cancel your order. It is possible, but we request you to do so within 24 hours. However, after this time limit, you could not cancel your order. Additionally, you are allowed to also switch new orders with the placed one. However, we will modify charges according to the number of pages, deadline or even academic levels.
Not getting A-grade
At dnpcapstoneproject.us, we guarantee top-quality paper. Please note we never promise grades since grades are a matter of professors in whatever institutions you are enrolled in. Therefore, we can not make any guarantee regarding grades. However, we can guarantee top-quality paper counting on the ratio of plagiarism, title page, formatting, reference page, page number, and other details.
At dnpcapstoneproject.us, this has never happened, and this success is guaranteed by our top quality Experts who never fail to make customers satisfied. But in case if you ultimately failed and got an F grade in the paper provided by our company, then you can claim within 21 days. Please note that the restricted time begins from the day of your submission.
Method of claiming a refund
When making a refund request in case of any technical issue, as highlighted above( Being charged twice a time for a single order), you should take our customer support team in the loop of communication so that we could take the required actions promptly. In the same case, it’s essential to note that you must claim within the specified period of 21 days once the paper has been delivered to you. Please note that we do not allow our clients to involve any third party in this matter, a third party such as credit card facilitators or any other legal authorities.
It is the duration where our customers are allowed to make a refund claim. As discussed above, we allow our customers to make a refund claim within 21 days from when our team delivered the paper. Therefore, any claim which you will make after the limited time will not be applicable or acceptable.
Dnpcapstoneproject.us strictly forbid customers from the chargeback. Instead, we humbly request and suggest that our customers call our support team to get the problem resolved, But in case of a chargeback, the customers will be added to the list of fraudulent within our systems. Additionally, if we found that anyone is using our services or products for unlawful purposes, then we have all rights to take any legal action against them.
Refund proceeding and finalization
Please note that we usually take 48 hours to look into the matter and get any issue analyzed by our QAD. Then, if the issue is legit, we will report to the higher management for the refund. Therefore, we request our customers to cooperate and be patient until we get the surety’s root cause. Once the refund is approved genuinely, we will release the refund within 24 hours.
- Kindly note that a refund is applicable if the above mentions conditions are satisfied and when the QAD approves the case.